“It wasn’t instant delivery, but for the price and quality, I can’t complain at all. The sweater looks stunning and I’ve already worn it several times.”
“Thank you, I’m very satisfied with my order. The set fits nicely, feels comfortable to wear and looks just as lovely as I hoped. Really pleased with it.”
"I’m really pleased with my new sweater. It’s soft, comfortable and looks lovely on. The packaging was also beautifully done — everything arrived neat and well presented."
“Hi Livia, the necklace arrived this morning and I’m really pleased with it. It looks lovely on, feels very delicate and elegant, and the quality is even better than I expected.”
“Hi Livia team, I received my order yesterday and it’s very very nice, my wife will love it on 3 Augustus for her birthday, many thanks.”
“I was genuinely surprised by the quality. The coat looks elegant without feeling heavy or restrictive. It instantly makes an outfit look put together."
“Finding stylish shoes that are also comfortable isn’t easy, but Livia London gets it right. The quality exceeded my expectations. Thank you Emma for the support.”
ABOUT US
Livia London was founded in 2019 with a refined vision: to create timeless pieces that embody elegance, comfort, and quiet confidence.
Designed for modern London living, our collections celebrate modern femininity through clean silhouettes and elevated simplicity.
At Livia London, fashion is not just worn — it is felt.
FREQUENTLY ASKED QUESTIONS
When will my order be dispatched?
Dispatch & Tracking
Orders are usually dispatched within 1–2 business days.
Once your order has been shipped, you’ll receive a tracking number by email so you can follow your delivery. We’ll also keep you updated by email with important information about the progress of your order.
If you have any questions about your order or delivery, you can always contact our customer support team — we’re always happy to help.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: info@livialondon.co.uk
Do you offer free shipping?
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
Can I return my order if it doesn’t fit?
If your item doesn’t fit or meet your expectations, you can return it within 30 days of delivery. Simply keep the product in its original condition and contact our customer support within 14 days of receiving your order— we’ll be happy to assist you with the return process.
How can I track my order?
You can track your order by entering your Order Number or Email/Phone Number on the "Track Your Order" page. Once you’ve entered your information and clicked "Track," you will be able to see the status of your order.
Once your order has been dispatched, you will receive an email confirmation with your tracking details. From that moment, you will be able to follow your parcel’s journey to your address.
What payment methods do you accept?
You can pay safely and securely using the following payment methods:
Visa, Mastercard, American Express, Apple Pay and Google Pay.
Additional local payment methods may also be available at checkout, depending on your location.
FREE SHIPPING
Enjoy free shipping with Royal Mail with full Track & Trace across the United Kingdom!
30-DAY MONEY BACK GUARANTEE
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
SECURE CHECKOUT
We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.